Updated October 2024
Over the last few years we introduced a number of measures to protect ourselves and our customers during the pandemic. We discovered that contactless handover is quick and easy for our customers who may be on the way to work, school or holiday, and low stress for guests already in boarding.
Drop off and pick up is strictly by appointment only during our opening hours. We require 24 hours notice to amend times and make sure we can be available.
Contactless Handover - customers will longer enter the premises, so a contactless handover will take place outside on the front door step. Animals should travel in a secure plastic carry case (not fabric) that can easily be disinfected. Please only bring essential items and make sure your name is on everything. Proof of vaccination will be requested prior to boarding so there is no need to bring your pets vaccination certificate with you on the day. Before we remove your pet and place it in the allocated accommodation your pet will be heath checked and given a nail trim if required.
The contactless handover procedure will be reversed when you arrive to collect your pet.
Hygiene - we always follow strict hygiene precautions we use Anigene disinfectant on enclosures and all hard surfaces, we wash and sanitise hands between handling pets and cleaning out. We do not allow customers, friends or family to handle our guests.
Viewing Requests - if you would like to come and view our set up before your pets stay please let us know and we can arrange an appointment to come and view. If you would like to accompany your pet to their accommodation on drop off please let us know so we can make sure there are no clashes with other customers. Only one responsible adult will be allowed into the boarding facility. No children (sorry), this minimizes stress to our guests with people coming and going.
Full set of T&C can be viewed on the website.